General
Frequently asked questions about EZDocuAI
Quick answers to the questions we hear most. If yours isn't here, the AI assistant in the support widget (bottom-right on any screen) probably knows too.
About the platform
What is EZDocuAI?
A SaaS workspace for professional translators and translation agencies. It automates the parts of your workflow that don't require your judgment — OCR, layout preservation, draft translation, terminology management, export with your certificate template — so you spend your time reviewing and certifying, not retyping. EZDocuAI does not certify translations or replace the translator: you sign and certify under your own credentials. The platform's job is to get you to a clean draft fast and ship the final PDF with an integrity hash.
Works for any kind of certified translation you handle: immigration, academic, legal, corporate, sworn.
What languages do you support?
We translate between 101 languages, in any direction: from any of them into any other. Right-to-left languages such as Arabic, Hebrew, Persian and Urdu are included.
Full list: Afrikaans, Albanian, Arabic, Aragonese, Armenian, Assamese, Aymara, Azerbaijani, Bashkir, Basque, Belarusian, Bengali, Bosnian, Breton, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Filipino (Tagalog), Finnish, French, Galician, Georgian, German, Greek, Guarani, Gujarati, Haitian Creole, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Igbo, Indonesian, Irish, Italian, Japanese, Javanese, Kazakh, Korean, Kyrgyz, Latin, Latvian, Lingala, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Marathi, Mongolian, Māori, Nepali, Norwegian, Occitan, Oromo, Pashto, Persian, Polish, Portuguese, Punjabi, Quechua, Romanian, Russian, Sanskrit, Serbian, Sesotho, Slovak, Slovenian, Spanish, Sundanese, Swahili, Swedish, Tajik, Tamil, Tatar, Telugu, Thai, Tsonga, Tswana, Turkish, Turkmen, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Wolof, Xhosa, Yiddish, Zulu.
It's the same list you see in the language selector when you create an order. Can't find your language? Reach out and we'll evaluate.
Is my data private?
Yes.
- Files are stored encrypted in S3 (AES-256).
- They're not deleted automatically unless you set it up. With no retention set (how accounts start), they're kept encrypted for as long as your account exists. The owner can turn on automatic deletion in Settings → Privacy & Data Retention (immediate, or 1 to 90 days after the order is completed; it can't be changed on the free plan). You can also erase an order's files whenever you want with Delete Data, and every deletion leaves a deletion certificate. Details in Trash and Archived.
- They're never used for model training. Our AI providers have contractual clauses preventing it.
- Only your account can access them. Our support team doesn't access content unless you open a ticket asking them to.
About orders
Where is the trash? Can I recover a deleted order?
Yes. When you delete an order it goes to the Trash, and you can restore it for 7 days: in Orders, turn on the Trash toggle (above the table), open the order's ⋮ menu and click Restore. It comes back exactly as it was, with the same number.
- After 7 days, or if you use Delete permanently or Empty trash, the order can no longer be restored from the platform.
- If you don't see the Trash toggle, you're missing the Delete documents permission: ask the account owner.
- Deleting an order doesn't refund credits or erase its files at that moment (they follow your account's data retention).
- To get an order out of sight without deleting it, use Archive; you'll find it with the Archived toggle.
More in Trash and Archived.
About my account
I changed my email, how do I update it?
Settings → Profile → Email field → Save changes. A confirmation link goes to the new email.
I forgot my password
On the sign-in screen click Forgot password? and enter your email. You'll get a link valid for 1 hour.
Can I have multiple accounts?
Yes, with different emails. Useful if you manage agencies that invoice separately.
How do I delete my account?
There's no button to delete your account in Settings today. Write to us from Support or at support@ezdocu.ai and we'll help you.
About support
How do I reach a human?
Three ways:
- AI Widget (floating bubble, bottom-right): the AI tries first. If it can't, it offers to open a ticket with pre-filled data.
- Direct email to
support@ezdocu.ai. Auto-converted to a ticket. - Support center in the sidebar when logged in.
Do you have a formal SLA?
Enterprise only. Response targets and uptime commitments are included in the contract.
About integrations
Do you have a public API?
Yes, on Team and Enterprise plans. Lets you create orders, check status, download results, and receive event webhooks. Generate API keys in Settings → API Keys.
Integration with Zapier, Make or n8n?
On the roadmap, not available yet. Meanwhile, the public API covers the main cases.
Are there webhooks?
Yes, for order events (order.completed, order.failed, order.needs_review). Configure them in Settings → API Keys → Webhooks.
About the AI
What translation engine do you use?
A frontier large language model with domain fine-tuning for legal and migration documents. The output is always a draft you review — never a "final translation" the platform stands behind on its own.
Is my data used to train the AI?
No. We have contractual clauses with our AI providers prohibiting use of customer data for training.
What exactly does the support widget AI do?
It has access to this help center + your account data (if signed in). It answers how the platform works, order statuses, and escalates tickets when it doesn't know something.